Privacy policy.

1. Introduction

At Pathways Rehab, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs) 2014. By engaging with our services or visiting our website, you agree to the terms set out below.

2. What information we collect

We may collect both personal and non-personal information to support the delivery of high-quality care and services.

Personal information may include:

  • Full name, address, and contact details

  • Date of birth

  • Email address

  • Occupation

  • Medical history and current health information

  • Details of your GP or referring practitioner

  • Payment and billing details

  • Records of services provided

  • Any additional information you choose to share with us

Non-personal information may include:

  • Website usage data (e.g. browser type, pages visited)

  • General demographic data

  • Cookies and analytics information

We only collect information that is necessary and relevant to your care or our operations. If you choose not to provide certain details, we will explain any potential impact this may have on the services we can offer.

3. How we use your information

Your information is used to:

  • Deliver and manage our therapeutic services

  • Process payments and manage your account

  • Communicate with you about appointments and updates

  • Improve our website and user experience

  • Comply with legal and regulatory obligations

  • Conduct internal reporting, audits, and quality improvement

4. Disclosure of information

We will only share your personal information:

  • For purposes directly related to your care and our services

  • With your consent

  • With healthcare providers involved in your treatment

  • With trusted third-party providers who assist in our operations (e.g. IT, billing)

  • When required by law or permitted under the Privacy Act

All disclosures are made on a need-to-know basis and in accordance with strict confidentiality standards.

5. Cookies and website tracking

Our website may use cookies and other tracking technologies to:

  • Enhance your browsing experience

  • Remember your preferences

  • Collect data for website analytics and performance monitoring

Types of cookies we use:

  • Essential cookies – required for basic site functionality

  • Performance cookies – help us understand how users interact with the site

  • Functionality cookies – remember user preferences

  • Targeting cookies – used for marketing or advertising purposes

You can manage or disable cookies through your browser settings. Please note, disabling cookies may impact your experience on our site.

6. Data security and storage

Pathways Rehab is committed to protecting your personal information. We have implemented robust safeguards to prevent unauthorised access, modification, or disclosure, including:

  • Secure data storage systems

  • Encryption protocols

  • Regular audits and system reviews

  • Access limited to authorised personnel

Personal information is stored for the period required by law and securely destroyed once it is no longer needed.

7. Access and correction

You have the right to access and request correction of your personal information held by us. Requests must be made in writing. A fee may apply in limited circumstances. We will respond promptly unless an exemption under the Privacy Act applies.

8. Opting out

You may opt out of receiving non-essential communications (such as marketing or service updates) by contacting us directly.

9. Unauthorised access or breach

We treat any unauthorised access or disclosure of personal information seriously. If such an incident occurs, it will be investigated immediately and managed in accordance with our internal breach response policy. Disciplinary or legal action may be taken if appropriate.

10. Changes to this policy

This Privacy Policy may be updated from time to time. Any changes will be published on our website with the updated effective date. We encourage you to review the policy periodically.

11. Contact us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:

 Pathways Rehab
 Phone: 0458245672
Email: hello@pathwaysrehab.com.au

Effective Date:

This Privacy Policy is effective as of 23 June 2025.